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Guidelines for using our support:

1) Are you using our software latest release? Current 8PI control Panel release  is:

1.08g

>> If it is not the case, please first uninstall your current version and install the latest release. Each release brings new improvements. 

Click here to download 8PI control Panel latest release.

2) Have you checked the documentation ?

Here is where to start: 8PI Control Panel user's guide

Other documentation, including your device data sheet:  click here .

FAQs and examples will be available shortly. Please go directly to 3)

3) If you still can't find what you are looking for:

Please write to support@byteparadigm.com , describing your problem with the maximum details:

- Please specify your device type and serial number.

- Please explain your problem with the maximum details. This step is especially important. We understand this may take some time to write, but we'll ask for details anyway.

- If this problem involves using a specific configuration / programming file, please attach it to your mail.

- Please remember: 'It does not work' won't be enough for us to understand what you are trying to do.

 - For questions about our products : support@byteparadigm.com
 - For a quote or a commercial contact: sales@byteparadigm.com
 - For any other information:info@byteparadigm.com

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